After placing your order in the store, you will automatically receive a confirmation email. If you have not received anything, please also check your spam folder. If you have not received an order confirmation there either, please contact us.

We are convinced that you will like our high-quality products. Our low return rate proves us right. Nevertheless, we give our customers the option of returning unopened products to us in their original packaging within 14 days of receipt.

You are welcome to contact us by e-mail or telephone. If your order has not yet been dispatched, we will be happy to adjust it.

Send us an e-mail within 24 hours and we will take care of it as soon as possible.

Contact us within 24 hours and we will find the right solution for you.

Send us an e-mail including the pictures of the delivery within 24 hours. Please make sure that the following pictures are included:

  • Overall picture of the package
  • Picture of the contents (incl. filling material)
  • Picture of the damaged product

This will allow us to take the necessary steps and send you a replacement product.

Check the tracking number of your parcel. If it has been delivered to you according to the tracking number, please contact us.
We will create a parcel search request with the shipping company and send your order again at the same time.